The Help Desk is available 7 days a week to help with technical issues and certificate program questions. You can use the in-platform live chat to reach them.
Look for the chat icon in the lower right corner and click to start a chat.
Help Desk's live chat hours are:
Weekdays
9am to 10pm ET
Weekends
1pm to 10pm ET
You're welcome to leave a message in the chat widget outside of these hours and the Help Desk will follow up via email as soon as they're available.
You might occasionally receive a text message from us. You’re welcome to text back or call the number — there is a human on the other end!